Refund & Return Policy

Last updated: April 17, 2026

This Refund and Return Policy applies to purchases made on Stores Vibe, operated within the European Union.

Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers have the right to withdraw from a purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day on which the customer acquires physical possession of the goods.

Return Conditions

• Items must be unused and in their original condition
• Items must be returned in original packaging
• Proof of purchase is required

Return Process

To initiate a return, please contact us at support@storesvibe.com including your order number.

We will provide you with detailed return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 14 days to the original payment method used at checkout.

Non-returnable Items

• Personalized or custom-made products
• Perishable goods
• Hygiene-sensitive items once opened
• Digital or downloadable products

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and include photo evidence.

Contact

Email: support@storesvibe.com